At Art of Olive, we take great pride in the craftsmanship and natural beauty of our olive wood products. Because each piece is handmade and uniquely patterned, your satisfaction matters deeply to us. If you are not completely satisfied with your purchase, please review our return policy below.

✅ Eligibility for Returns

You may request a return under the following conditions:

The item must be unused, unwashed, and in its original condition.

The return request must be made within 7 days of receiving your order.

Proof of purchase (order confirmation or receipt) is required.

Due to the natural characteristics of olive wood, items that have been used, oiled, or altered cannot be returned.

❌ Non-Returnable Items

Because each piece is handcrafted and naturally unique, we cannot accept returns for:

Items that show signs of use, washing, or food contact

Items damaged after delivery due to improper care or handling

Custom-engraved or personalized products

Sale or promotional items (unless defective)

Please note: Natural variations in grain, color, and texture are normal for olive wood and are not considered defects.

🚚 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of:

The product

The original packaging

The shipping label

We will gladly arrange a replacement or refund, depending on availability.

💳 Refunds

Approved refunds will be issued to the original payment method.

Shipping costs are non-refundable, unless the item arrived damaged or incorrect.

Refunds will be issued once the returned item is received and approved.

📦 Return Shipping

Customers are responsible for return shipping costs, unless the item was defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

📩 How to Request a Return

To initiate a return, please contact us at:

Email: info@artofolive.com

Please include:

Your order number

Reason for return

Photos (if applicable)

Our team will review your request and respond within 1–2 business days.

🌿 Quality Commitment

Each olive wood product is handcrafted, inspected, and packaged with care. We appreciate your trust in Art of Olive and are always here to ensure the best experience possible.